Shipping policy
Updates:
- The black mold in the box shown in some ads is currently sold out due to high order volume. Your candle will come bubble wrapped inside of the white box & is still highly protected from breakage!
- You must order prior to 12/15/2025 to receive your order by Christmas 2025.
Processing Time:
- All orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery is within 3-5 business days after processing in the USA. Please see checkout for international shipping time estimates.
- We ship via USPS from Florida, USA.
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.
Shipment Confirmation & Order tracking:
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.
Customs, Duties, and Taxes:
- Scentini is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages:
- Scentini is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy:
- We currently only ship to the USA.
Questions:
- If you have any questions concerning our shipping policy, please contact us at: support@scentinicandles.com
